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F.A.Q.
1. Who is ATrunk Craft ?
2. What kinds of merchandise can you supply?
3. Do you ask minimum order amount?
4. Do you ask minimum order quantity?
5. Can I mix different items in an order?
6. What is the Payment Terms?
7. What payment method do you accept ?
8. What about Delivery Time?
9. Can you accept OEM/ODM business?
10. Can I ask Special Packing?
11. Can I order samples?
12. Can you send me a catalogue?
13. What is the price FOB China?
14. How to arrange Shipping?
15. I don't find the items I need, what can I do?
16. What kind of currency can you accept?
17. What country can you arrange shipping to?
18. Which air courier company do you use?
19. Can you deliver my sample using my courier account?
1. Who is ATrunk Craft ?
ATrunk Craft is a company which faces to most of the importers of Europe and the United States, providing customers with convenient, professional services via Internet-marketing. No matter you are an owner of 2-dollar-shop, or member of Ebay, or operator of gift-mail company, you also need to stock and import products from China. DongQian Lake concern about the market trend and offer you the most competitive price of the ODM promotional items which was developed by our excellent designers and made by our designated cooperation factory.
2. What kinds of merchandise can you supply?
At present ATrunk Craft mainly supply a lot of different items from following categories: Gift Packagings, Stationeries, Photo Albums.
Customer's special designs or samples are welcome.
3. Do you ask minimum order amount?
No, we don’t request minimum order amount, but we request minimum order quantity, which varies as per different item, please login website to get the requested minimumquantity of each item, it means you can place an order as long as you meet the minimum quantity of any item shown on website.
4. Do you ask minimum order quantity?
Yes, we request minimum order quantity, which varies as per different items, please login our website to get the requested minimum quantity of each item, but we don’t request minimum order amount, it means you can place an order as long as you meet the minimum quantity of any item shown on website.
5. Can I mix different items in an order?
Yes, you can mix different items in an order if you reach minimum quantity of each item.
6. What is the Payment Terms?
In general, there are three payment ways for your choice.
1. Order total amount less than USD 2,000, full payment in advance.
2. If ship by vessel and order total amount reach or more than USD 2,000, 30% T/T immediately order confirmed, balance to be cleared within 7 working days after receiving the copy of B/L.
3. If ship by air and order total amount reach or more than USD 2,000, 30% T/T immediately order confirmed, balance to be cleared before shipment.
7. What payment method do you accept ?
We accept T/T, L/C at sight, West Union, Paypal etc.
8. What about Delivery Time?
Based on different items, delivery time varies according to quantity and sales seasons. ATrunk Craft usually makes delivery for samples in 3-10 days, make delivery for mass production in 15-35 days after receiving down payment or irrevocable L/C at sight after order and samples approval
9. Can you accept OEM/ODM business?
Yes, on most occasions ATrunk Craft  makes production according to your design and requirements.
DongQian Lake also welcomes worldwide OEM/ODM business with private brands or labels.
10. Can I ask Special Packing?
Yes, ATrunk Craft is willing to provide special packing subject to your bearing extra packing charge.
11. Can I order samples?
Yes, you can order samples for evaluation, but we will charge sample fee and shipping cost.
12. Can you send me a catalogue?
As we update products every day, so at present we have not printed catalogue.However, you can browse our website for the latest items.
13. What is the price FOB China?
FOB means Free On Board, only for product price, it does not include shipping cost, insurance and import duty at your end.
14. How to arrange Shipping?
You can make shipping by yourself and advise us the contact information of the forwarder agent in China before production completion, or you can ask ATrunk Craft to arrange shipping on behalf of yourself subject to your prepaid freight before shipping.
15. I don't find the items I need, what can I do?
We have more than 10,000 pieces different items in database, we only show a part of them online, if you could not find items that you like, please send us the inquiry with your detailed specifications, design and request, we will send you product information as per your preference.
16. What kind of currency can you accept?
At present, we only accept US Dollar, Euro, RMB and HK dollar.
17. What country can you arrange shipping to?
We can arrange shipping anywhere as per your request, we will quote you exact shipping cost once you confirm order quantity, shipping method and detailed address.
18. Which air courier company do you use?

We use DHL, FEDEX, TNT, UPS, as our air courier.

19. Can you deliver my sample using my courier account?
This is an available option as you like.
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